Mentro

Refund Policy

Last updated: 8 May 2026

1. About this policy

Mentro is operated by Thirteen Lab (the "Supplier"). Purchases of Mentro subscriptions and other digital products are processed by Paddle.com ("Paddle"), which acts as the authorised reseller and Merchant of Record for these transactions. Because Paddle is the merchant of record, refunds for purchases made through Paddle are handled by Paddle in accordance with the Paddle Buyer Terms and the Paddle Refund Policy (available at paddle.com/legal/buyer-terms).

2. 14-day refund guarantee

We offer a full refund on any Mentro subscription or digital product purchased through Paddle if you request it within 14 days of the transaction date. Refunds are returned to your original payment method.

3. How to request a refund

  • Email us at zaurberd.work@gmail.com with your order details
  • Use the "View receipt" or "Manage subscription" link in your transaction confirmation email from Paddle
  • Visit paddle.net and select the "Request refund" option
  • Refunds are processed to your original payment method and typically arrive within 14 days of approval

4. Cancelling your subscription

You can cancel a Mentro subscription at any time through the "Manage subscription" link in your confirmation email, through paddle.net, or by contacting zaurberd.work@gmail.com. Cancellation stops future renewals; your premium access continues until the end of the current paid period.

5. Purchases through Paddle

Public Mentro extension subscriptions are processed through Paddle. If another purchase route becomes available, refund instructions for that route will be shown at checkout.

6. Contact

For questions about this Policy or your Mentro subscription, contact Thirteen Lab at zaurberd.work@gmail.com. For refund processing, cancellations and billing questions relating to Paddle transactions, please contact Paddle at paddle.net.